UDK: 614.2:51-7

COMPARATIVE ANALYSIS OF THE RESULTS OF QUESTIONING OF PATIENTS AND MEDICAL PERSONNEL IN ORDER TO FORM METHODOLOGICAL ASPECTS OF CONTROL OF THE OPTIMAL ORGANIZATION OF PROCESSES IN A MEDICAL INSTITUTION

V.V. Shkarin4, E.A. Berseneva1, D.A. Kurakov2, S.A. Mendel3, E.A. Savostina5, R.T. Tairova6

1ФГБНУ «Национальный научно-исследовательский институт общественного здоровья им. Н.А. Семашко»; 2Комитет здравоохранения Волгоградской области; 3Клинический госпиталь ФКУЗ «МСЧ МВД России по г. Москве»; 4ФГБОУ ВО «Волгоградский государственный медицински

Abstract

The article presents a comparative analysis of the results of questioning of patients and medical personnel using the tools of lexical analysis of medical records. The questioning was conducted simultaneously in a 24-hour in-patient clinic.A survey was conducted of all patients discharged from the hospital during the week, and all medical workers who worked during the period. The questionnaire for staff includes questions about patient satisfaction. The formulation of questions is «mirror» to the questions of the questionnaire of patients. The results of the questionnaire convincingly testify to a higher assessment of the conditions and the provision of medical care to patients compared with the assessment by medical personnel.

Keywords

questionnaire, independent assessment of the quality of medical care, process approach, management, lexical analysis.

Contacts

Шкарин Владимир Вячеславович – к. м. н., зав. кафедрой общественного здоровья и здравоохранения факультета усовершенствования врачей, Волгоградский государственный медицинский университет, e-mail: vlshkarin@mail.ru